Cancellation & refunds
How refunds are calculated
The refund depends on how many days before your start or check-in date you cancel: 30 or more days — full refund; 15 to 29 days — 50% of the amount paid; 14 days or less — no refund.
Cancel online
Open Manage booking, choose Cancel booking, and you’ll see your exact refund before you confirm. The cancellation takes effect the moment you confirm.
How refunds are paid
Approved refunds go back to the original payment method within 7–10 working days. You can track the refund status in My trips.
Change instead of cancel
You can move your dates instead of cancelling, subject to availability. A peak-season date may cost more; the difference is shown before you confirm.
No-shows & closures
No-shows and unused services are non-refundable. If a snow point such as Rohtang is closed on your day we substitute an alternate — this is not a cancellation.
